Return policy
Refund policy
Our top priority is your complete satisfaction. We value your feedback and would greatly appreciate the opportunity to improve our service.
Please note that returns will only be accepted, and store credit or refunds issued, if all of the following conditions are met:
1.The item(s) is received unworn, unaltered, and undamaged in their original packaging
2. Please request a refund within 48 hours of receiving the item.
3.We must receive the returned item within 22 days of delivery.
4.The customer is responsible for all shipping and handling costs associated with the item and assumes full responsibility for its safe return. We recommend careful packaging and insurance as basic precautions.
5. we do not offer returns on stud-style earrings (ear cuffs are excluded) for safety and hygiene reasons.
For any return enquiries, please email us at support@z-aura.top.
Refund Method
Please send us an email at support@z-aura.top before returning the goods.
Once a return has been approved, we will organize the return of the goods (in the case of faulty goods, Z-aura will refuse to accept the return). Once we receive the goods, you will receive your refund via your original payment method within 14 working days.
Return Policy for Handmade Custom Items
For products labeled as handmade in the product name, in addition to the return policy mentioned above, a 25% customization fee will be charged. Therefore, the refund issued to the buyer will be 75% of the product price.